Last updated: July 2026

Welcome

Thank you for choosing Canton.

These Terms & Conditions explain how our website works, how you can purchase products from us, and what you can expect from us in return. They are designed to be clear, fair and transparent, helping ensure every experience with Canton is straightforward from the moment you place an order.

By visiting our website or placing an order, you agree to these Terms & Conditions. If you have any questions, we’d always be happy to help.

1. About Us

This website is operated by Canton Tea Company Limited.

Registered Office:
Canton Tea Company Ltd, 4th Floor, 14 Museum Place, Cardiff, Wales, CF10 3BH

Company Registration Number:
06247334

VAT Registration Number:
GB 985 2529 79

Email:
hello@cantontea.com

Throughout these Terms & Conditions, “Canton”, “we”, “our” and “us” refer to Canton Tea Company Limited.

2. Placing an Order

When you place an order through our website, you’ll receive an email confirming we’ve received it.

This confirmation does not mean your order has been accepted.

Acceptance takes place when your order has been packed and dispatched. At this point, a contract is formed between you and Canton Tea Company Limited.

Occasionally we may need to refuse or cancel an order. This may happen if:

• A product is unavailable.

• There has been an obvious pricing error.

• Payment cannot be authorised.

• We reasonably believe an order is fraudulent.

If this happens, we’ll contact you as soon as possible and issue a full refund where appropriate.

3. Product Availability

We work with seasonal harvests and carefully sourced ingredients.

While we do our best to keep products available, availability may change without notice.

If an item you’ve ordered becomes unavailable before dispatch, we’ll contact you to offer:

• a suitable alternative

• a delayed shipment

• or a full refund.

4. Product Information

We take great care to describe our products accurately.

Because tea is an agricultural product, natural variation should be expected.

Harvests change.

Seasons change.

Flavours evolve.

Images are provided for illustration and may vary slightly from the product you receive.

Weights, brewing guidance and tasting notes are intended as guidance only.

5. Pricing

All prices displayed on our website are shown in Pounds Sterling (£).

Prices include VAT where applicable unless stated otherwise.

We reserve the right to change prices at any time, although any confirmed order will always be charged at the price shown during checkout.

Despite our best efforts, pricing errors occasionally occur.

Where an obvious error has occurred, we reserve the right to cancel the order before dispatch and issue a full refund.

6. Payment

Payment is taken securely during checkout.

We accept the payment methods displayed on our website.

Orders will only be dispatched once payment has been successfully authorised.

7. Delivery

We currently deliver within the United Kingdom.

Our standard delivery service is Royal Mail Tracked 48.

Additional delivery options, including Next Day and DPD services, may be available during checkout.

Estimated delivery times are provided as guidance only and are not guaranteed.

Ownership of products transfers to you once your order has been delivered.

Risk passes upon delivery.

8. Tracking

Once your order has been dispatched, we’ll send you an email containing your tracking information where available.

If your parcel appears delayed, please contact us and we’ll be happy to help.

9. Cancelling or Amending Orders

If you’d like to amend or cancel an order, please contact us as soon as possible at:

hello@cantontea.com

We’ll always do our best to help.

However, once an order has entered packing or has been dispatched, changes may no longer be possible.

10. Returns & Refunds

We want every experience with Canton to leave you wanting to come back.

If something isn’t right, we’d love the opportunity to put it right.

If you’ve changed your mind, you have the right to cancel your order within 14 days of receiving it in accordance with the Consumer Contracts Regulations 2013.

Products must be returned unopened, unused and in their original condition unless faulty.

Once received, we’ll issue your refund using your original payment method.

Return postage for unwanted items is the responsibility of the customer unless the item is faulty or supplied incorrectly.

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

11. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Email:

hello@cantontea.com

Please include photographs where possible.

We’ll investigate quickly and arrange an appropriate replacement, refund or alternative solution.

12. Subscriptions

Certain products may be available as recurring subscriptions.

Subscriptions are managed securely through Recharge.

You may pause, skip, amend or cancel your subscription at any time through your customer account before your next billing date.

Further information can be found on our Subscription page.

13. Gift Cards

Where digital gift cards are offered:

• Gift cards are non-refundable.

• Gift cards cannot be exchanged for cash.

• Lost or expired gift cards may not be replaced.

14. Promotions

From time to time we may offer promotional codes or discounts.

Unless stated otherwise:

• Promotions cannot be combined.

• Promotions cannot be exchanged for cash.

• Promotions may be withdrawn at any time.

15. Intellectual Property

Everything you see on this website belongs to Canton Tea Company Limited unless otherwise stated.

This includes:

• Photography

• Product descriptions

• Branding

• Logos

• Graphics

• Educational content

• Articles

• Recipes

These materials may not be copied, reproduced or distributed without our written permission.

16. Liability

We work hard to ensure our website, products and services meet the highest possible standards.

However, except where required by law, our liability is limited to the value of the products purchased.

Nothing within these Terms excludes liability where it cannot legally be excluded.

17. Privacy

Your privacy matters.

Information about how we collect and use personal information can be found in our Privacy Policy.

18. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you have any questions regarding these Terms & Conditions, we’d love to hear from you.

hello@cantontea.com

Thank you for choosing Canton.